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How will my package be shipped?
All packages are typically shipped via U.S. Postal Service with signature confirmation required. Bulk silver usually ships USPS 2-day Priority Mail and may be shipped via FedEx Ground with signature confirmation required. All shipments are insured for their FULL VALUE. Packages under $500 are sent via First Class Mail. Packages from $500 - $17,500 are typically sent via USPS 2-3 day Priority Mail. Goldmart may also use FedEx Ground (2 day), UPS or USPS Registered Mail at its discretion. Packages of higher value will be sent USPS Express Overnight or FedEx with a signature required upon delivery. See Goldmart’s Ordering Policies and Procedures for more information.
When can I expect my package to ship?
We work very hard to process and ship all orders in a timely fashion; however processing times are dependent upon payment method. Goldmart cannot guarantee these shipping times and they are estimates only. Actual shipping times may be affected by volatile market conditions and other factors beyond Goldmart’s control.
|Method of Payment||Typical Processing Time|
|Bank Wire||2 - 4 business days*|
|Credit Card/ Debit Card||2 - 4 business days*|
|Bank of America Cash Deposit||(Temporatily Unavailable)|
|Certified Check / Cashier's Check||7 business days*|
|Personal Check / U.S. Postal Money Order||7 business days*|
* Processing times are typical times, not guaranteed, from receipt of payment.
Will I receive tracking info?
Yes, once your order has shipped, you will receive an email notification which will include all tracking information.
What are your Shipping & Insurance charges?
FREE Shipping for all orders over $10,000.00
Shipping & Insurance charges will be billed to the customer at checkout and will be based on the transaction amount as follows:
|Transaction Amount||Shipping & Insurance Charges*|
|$0.00 - $159.99||$4.95|
|$160.00 - $1,999.99||$8.95|
|$2000.00 - $3,999.99||$13.95|
|$4,000.00 - $7,499.99||$17.95|
|$7,500.00 - $9,999.99||$19.95|
|$10,000.00 & above||FREE|
Who is Goldmart.com?
Who can buy from Goldmart?
Goldmart welcomes and encourages anyone to purchase from us. We have a variety of customers who are investors, collectors, dealers, and first-time buyers. All we require is that you sign up for a FREE account. Click here to sign up.
How much does an account at Goldmart cost?
FREE. Anyone can sign up for a Goldmart account.
How do I buy from Goldmart?
Orders can be placed online 24 hours a day or over the phone during normal business hours (7 am - 4 pm PT, Mon-Fri). Our website offers 128-bit encryption to provide you with security, ensuring a safe, user-friendly ordering system. Upon placing an order with Goldmart, you will be required to provide your credit card information whether or not a credit card is used for payment. Your price is locked-in upon clicking the PLACE ORDER button in the Check-Out Area of the Shopping Cart.
You will be emailed an invoice which will include order number, quantity, price per item and the transaction total, including shipping and insurance.
What type of payments do you accept?
Goldmart DOES NOT ACCEPT: ACH payments, American Express, Discover, C.O.D., or any other form of payment directly, at this time. (For American Express or Discover card - use Paypal as your payment method.)
Where do I find your bank / payment information?
The address of our bank, plus our account information (routing number, account number, etc.) is included in the "Goldmart.com Order Confirmation" email you will receive from us after you place your order.
If I am paying by personal check, certified check, cashier’s check, or money order, to which address do I send my payment ?
You can send your payment to either of the two addresses shown on our CONTACT page. Some of our customers prefer the PO Box, while others appreciate the fact that Goldmart.com has an actual, physical presence to which they can send their money.
Who do I make out my check to?
Please make your check out to Goldmart.com.
How can I follow the progress, or check the status, of my order?
After you place your order, you will receive three emails from us:
If you have additional questions, first, check your email (including your spam box) for any notifications; second, log-in to your online account; and/or third, contact Goldmart at our toll-free number, 1-888-470-0170, during normal business hours (8 am - 4 pm PT, Mon-Fri).
Is my personal information secure?
Yes. Security is very important to Goldmart. Our website offers 128-bit encryption and has been designed to protect personal information, allowing customers to shop safely. All outgoing and incoming packages are weighed and itemized under video surveillance.
Can I cancel my order?
Once a transaction price is established and a confirmation number issued, the transaction cannot be cancelled for any reason except at Goldmart's sole and absolute discretion; provided, however, if payment in full of the transaction price is not received within 3-5 business days, we reserve the right to cancel the order and charge your credit card in accordance with our market loss policy.
Can I return my order?
No returns are permitted. All sales are final. You can sell back to us at any time at our current buy price.
Can I change my order?
You cannot change your order once your order has been confirmed.
Do you accept trade-ins of gold, silver, and platinum?
Yes, we do accept trade-ins. Please call for further information.
What is Goldmart's policy regarding partial shipments?
As a rule, we do not ship partial orders. Orders that contain both pre-sale and in-stock merchandise will be held and shipped only when all items are available to be shipped. Please keep this in mind when placing an order that combines both pre-sale and in-stock items.
What is Goldmart's policy regarding combining orders?
We do not typically combine orders to lower shipping charge(s) or for any other reason. Please keep this in mind when placing your order(s)
What is Goldmart's policy regarding credit card orders?
Due to policies imposed by Visa and Master Card merchant services, orders paid for by credit card may not be modified. If cancelled by you, the customer, they may also be subject to Goldmart's cancellation policies, including cancellation and market-loss fees.
How can I sell my precious metals to Goldmart?
Can I personally deliver my precious metals to you?
Yes, at our Las Vegas, Nevada office. By appointment only. Please call for an appointment.
Must I order a certain minimum if I live in Canada?
No minimums. You may purchase as little as one ounce of silver.
What currencies do you accept?
US Dollars only.
What are my payment options?
Only Bank Wire Transfers - for any amount.
Will I be required to pay duties or taxes on my end?
Please consult your local customs official or tax representative for authoritative information regarding your government obligations.
Will you declare the value of my order on the custom forms?
What if I refuse delivery, miss delivery, or if my order just isn’t deliverable?
If your order is returned to us for any reason whatsoever, you will be responsible for all fees associated with its return to us. Additionally, if you wish us to reship your order, you will be required to 1) pay any due fees due to us, and 2) pay any new shipping fees.
Until all of the above fees have been paid, you will be prohibited from ordering from us.
How do you ship to Canada, and how much does it cost?
We offer several different shipping options.
Option 1: Orders under $5,000 USD and weighing less than 4 lbs. (50 troy oz.) may ship USPS Priority International, which takes 6-10 days and costs $19.95 per order.
Option 2: Orders more than 4 lbs. or which total more than $50,000 USD (whichever is greater) may ship USPS Express International™, and typically take 3-5 days. The cost for this option is based on the dollar amount of the order and / or the weight of the order:
For the first 20 lbs. or $50,000 USD (whichever is greater), the cost would be $34.95 USD, plus $29.25 USD for each additional 20 lb. increment, or increment of $50,000 USD (again, whichever is greater).
|Shipping cost by weight|
|20.01 lbs. - 40 lbs.||$64.20|
|40.01 lbs. - 60 lbs.||$93.45|
|60.01 lbs. - 80 lbs.||$122.70|
|Shipping cost by order amount (in USD)|
|$0.01 - $50,000||$34.95|
|$50,000.01 - $100,000||$64.20|
|$100,000.01 - $150,000||$93.45|
|$150,000.01 - $200,000||$122.70|
Option 3: Sealed Mint Boxes of 500 or more coins ship FedEx Priority (3-5 business days) at a flat rate of $99 per box.
Option 4: FedEx Expedited Overnight delivery (1-3 business days). Call for pricing.
Do you offer any free shipping to locations in Canada?
No. Because of the greater risks resulting in higher insurance costs, we do not offer free shipping at this time.
What is your return policy?
All sales are final. No returns are permitted.